Watch Repairs

Telephone 01702 543800

Repair Options

At Swisstec we offer a full range of repair options, all provided with a 1 year guarantee. Here is how the repair process works

Quote & repair

Click the 'Make an enquiry' button below to contact us.

Make repair enquiry

Bring or send
your watch in

A Senior Technician is on hand to discuss your repair, either face to face or over the phone if your watch is sent in by post.

Bring or send
your watch in

Quote & repair

We provide a quote before starting any work, if you wish to go ahead we will undertake the repair.

Quote & repair

FAQ’s

Why should I use Swisstec?

Swisstec is a separate division of Swiss Time Services Ltd, established in 1993 and one of the largest independent watch Service Centres in the UK. Occupying purpose built premises of 7000 square feet, we employ 30 staff and have the experience and Technical resources to repair your watch to the highest standard.

What is involved in a Battery and Reseal procedure?

We offer a full Battery and Reseal service, and only use high quality Swiss batteries. Ultrasonic cleaning of the case and bracelet is included at no extra charge. All battery replacement procedures are undertaken by our experienced Watch Technicians, and every watch is passed through to our Quality Control Department prior to final testing. All water resistant watches are tested and guaranteed for water resistance as part of the Battery replacement Procedure. Your watch will be returned with a 1 year guarantee on the work undertaken.

Can anything be done to remove marks and scratches from my watch?

We are able to remove scratches and marks from watch cases and bracelets. Our fully equipped Case and Bracelet Department caters for all refinishing requirements. As well as polishing and graining we also offer lapping and sand blasting finishes, allowing us to refinish watches to the original specification.

What is a watch Service?

During a service procedure, the watch will be completely dismantled and any worn or defective parts will be replaced. The movement will then be ultrasonically cleaned, reassembled, lubricated to manufacturers' specifications and electronically timed. The case and bracelet will be refinished to the original specification where possible. We carry an extensive range of spare parts for many calibres to ensure that your watch is returned to optimum condition. For more information please visit our SERVICES page.

How much does it cost to repair my watch?

A battery and reseal procedure will cost between £35 and £55 depending on the watch in question. The cost of a service procedure will depend on the work required and the type of movement inside. The easiest way to establish an indication of cost Is to either call us or fill in our enquiry form below, a Senior Watch Technician is on hand to discuss the specific details of the repair and provide an indication of cost. Once the watch is in our possession we can provide a comprehensive and final breakdown of cost before proceeding with any work.

Will my watch be insured during the repair?

Our premises are purpose built, secure and fully insured, to provide confidence and peace of mind that your watch will be safe whilst in our possession.

How do I send my watch?

To take full advantage of the service that we provide we recommend bringing your watch to us personally. A Senior Watch Technician will be on hand to discuss the options available for repair. We are also able to receive your watch by post. Please visit the SEND YOUR WATCH page for full details of how to package and send your watch in securely.

Do your repairs come with a guarantee?

All Swisstec repairs are covered by a 1 year warranty to provide assurance in the quality of work undertaken.

How long will it take to repair my watch?

A Battery and Reseal procedure can be undertaken within 5 working days, a complete service will take around 20 working days to complete. On occasion it may be necessary to order parts from the manufacturer to complete the repair; in this instance we will notify you of any potential delay.

Ask us a question

Our advisors are on hand to answer your questions about watch repairs

Telephone 01702 543800